ABOUT WELLBIRD
Family medicine, practiced with purpose
Our why
We all deserve a primary care system that works
We became physicians to help people live healthy, happy, meaningful lives. But the realities of today’s healthcare system have made that increasingly challenging. We are proud to practice within a publicly-funded model built on equitable access. But it is not working as it should. Primary care in Ontario is overdue for change, and we want to be part of the solution.
This work is deeply personal to us. We are not only physicians — we are patients, caregivers, and family members who depend on the same system we practice in. We know, both professionally and personally, what happens when the system falls short, leading to unacceptable consequences for our patients and our loved ones. It happens far too often.
We know care can be better. While we can't change the entire system, we set our focus on continuously improving how care is delivered within our clinic. We invest in better systems, clearer communication, and more thoughtful design to reduce gaps and focus on what matters most: clinical excellence and care that we are proud to deliver.
By doing this well, we aim to contribute to meaningful change in the broader system.
Our approach
Our approach is shaped by clinical expertise and thoughtful systems— designed to support more focused, coordinated care. It evolves through real-world practice, patient experience, and ongoing learning, guided by the principles below.
HUMAN-CENTERED DESIGN
We consider the needs of patients, physicians, and care teams in how the clinic is designed and operates.
FUTURE-FOCUSED
We are tech-forward, adaptable, and continuously evolving towards where healthcare is going.
EXPERT-LED
We empower physicians and the care team to work at the top of their abilities through a culture of professional growth and collaboration.
CONTINUOUS IMPROVEMENT
We keep learning, refining, and adapting as healthcare changes.
BIG-PICTURE LENS
We consider the full system in every decision we make, and advocate for system reform where needed.
WELLBEING FIRST
We prioritize wellbeing —of our patients, our team, and ourselves — focused on outcomes that truly matter.
Our team
Trusted physicians with deep clinical experience — working together to deliver the highest standard of care.
FAMILY PHYSICIANS
Dr Reena Chada
Dr Shivani Kalra
Dr Luan Chuen
Dr Puja Malik
Dr Brian Tse
MINDFULNESS PHYSICIAN
Dr Susitna Banerjee
Our partners
Wellbird Health is part of Complete Care Family Health Organization, a collaborative group of community family medicine clinics that supports after-hours urgent care for registered patients.
Through this partnership, patients can access after-hours urgent care when appropriate, while information from the visit is shared back with the patient’s family doctor to support continuity.